millennial ( generation y) born after 1980 generation x born between 1965-1980 baby boomers born between 1946 and 1964 silent ( greatest) generation born between 1928 and 1945 diversity challenges: ethnocentrism belief one's group, culture, country, and customs are far superior to those of other groups prejudice stereotype discrimination tokenism diversity challenges women gender roles glass ceiling sexual harassment minorities older workers workers with disabilities eeoc how managers promote diversity planning diversity training programs and goals organizing recruiting, hiring, retaining diverse pool of employees influencing encouraging and supporting diverse work enviorment controlling evaluating diversity efforts to see if working
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